Frozen - during restocking.. (not answered in FAQ)

[TheClone]

This kind of makes me glad that I stink at restocking. :-/

Tonu, I'm really sorry about that. Don't quit!

[Morningstar]

Yes, your very best bet is to Snail Mail TNT. I was just frozen today for "Using an Autobuyer" and am going to give like a week to wait for a reply and then I'm snail mailing them if I even still feel like playing neopets.

*Is fed up with the unfair freezings*

Oh, no, Tonu, not you too! I feel just sick about it. Let me know if I can help--though my gut tells me that this time you won't come back. Too much has happened, eh?

[Sock]

If I were you, I'd give them 1-2 months, and if I hadn't heard from them, I'd snail mail them, and send another "frozen" email. Good luck!

Personally, I wouldn't wait that long. The sooner the letter is in the mail the better.

I have had two family members frozen and unfrozen within a week of Neopet's receipt of a letter. I wrote the letter on behalf of my daughter and helped my husband write his letter. Here are a few tips that hopefully will help.

First, be sincere and humble. Even though you did nothing wrong, don't be smart-alecky or angry in your letter. You catch more flies with honey than with vinegar. Realize that these staff members are overworked, underloved, and often the target of angry people. Ask them if they would please review the circumstances surrounding the freezing of your account.

Then, explain exactly what happened. The people reading your letter know that you were frozen for using an autobuyer, but don't know the circumstances. Give a synopis of what happened right before you were frozen--that because you have a very fast computer connection, you had been able to restock a lot and make X amount of nps in Y amount of days.

Then, like Shapu says, be sure to explain why you would never cheat. Point out the fact that you have had the account for X of years and have Y number of neopoints (and anything else valuable--painted pet, battledome items) and would never risk all of that to cheat. When my daughter and husband's accounts were frozen, we gave our credentials--our profession, our ages, our address, phone number, employer's name--anything that showed that we were real people in the world--people who were responsible and wouldn't cheat at a game. For my daughter, I listed her school and grade, the fact that she was a honor student and in the local ballet company--also to show that she was a responsible kid who would not cheat. And also to show that if we were willing to give such personal information, they could check us out if they wanted and that we had nothing to hide.

Also, point out that your account had been frozen once before for the very same reason and was then reinstated after you wrote them. That puts them on notice that this type of thing--through no fault of your own--has happened before to you.

And give a theory about why they think you might have cheated. You might say that because you have played for X number of years, you are really good at restocking and that you have a really good connection so you are able to restock better than a lot of other players. Suggest that the amount of nps you made might have set off an automated system of theirs. You might want to add that you have heard of others also being recently frozen for using an autobuyer and because of that, perhaps, there is a flaw in the system they use to catch autobuyers--that they had just revamped their system and possibly didn't work out all of the bugs. Then go on to say that you realize that their system isn't perfect and mistakes are made, but you didn't cheat, wouldn't cheat, and would really like your account back. My husband had been frozen for "cheating at flash games" last summer and used this argument rather successfully to get his account back.

The key to writing the letter is that you really only get one shot at it--so it has to be as good as it can--and you have to argue your case--like an innocent defendant in a jury trial. You didn't commit the crime and you have to somehow get that across to the staff member who reads your letter.

Best of luck to you and if I can be of any help, let me know, OK?

This was really helpful - thank you so much. I know that if I'm ever unfairly frozen I definetly will keep this in mind...with all the unfair freezings I can almost guarantee that sockology, my main account which I adore, will be frozen at some point, some time. x_x This would help a lot. Thank you.

[Morningstar]

Sock, I am glad I could be of help. I have often thought about writing an article about how to do it--because I seem to write info like this in threads every so often.

I will never forget wiping the tears off of my daughter's face when she was frozen for giving away Christmas gifts on the chat boards. I then got so mad at Neopets, I sat down and wrote a 6 page letter to them. And, her account was unfrozen one day later. So, something in that letter must have worked.

I just hate seeing anyone unfairly frozen. And, so, I have to help if I can.

[Xil]

Sock, I am glad I could be of help. I have often thought about writing an article about how to do it--because I seem to write info like this in threads every so often.

I will never forget wiping the tears off of my daughter's face when she was frozen for giving away Christmas gifts on the chat boards. I then got so mad at Neopets, I sat down and wrote a 6 page letter to them. And, her account was unfrozen one day later. So, something in that letter must have worked.

I just hate seeing anyone unfairly frozen. And, so, I have to help if I can.

I can relate, my little brother went mad when he was frozen for giving a birthday gift to my Mom. it seems that its best to mask things like this and give away in a low key manner. I know it really kills the whole cheery mood of gift giving, but it also helps protect ones self from people who are not as friendly.

I did speak to someone who was frozen for gift giving, she recieved neomail from the person who had reported her. She had been reported because the gift that the person was asking for was a Faerie Paint Brush and she was only giving away gifts of lesser cost.

It's not only that though--Being nice in general on neopets, and being generous is dangerous, because the number of scams and bad things that happen far outweigh the good. I can understand why Joe would report Sally, because it just looks so suspicious. I suppose, in the end the true idea is to never judge a book by it's cover.

---

In regards to people who want their accounts back--I find it best to include recent neomails. Since the last time I hacked, I have been very vigilant in remembering to copy down recent trade lot numbers and neomail lists. Not only does this help when getting ana ccount back from a hacker, it helps when writting in(To prove the account belongs to you). To reference everyones favourite paranoid Prof...CONSTANT VIGILANCE is important on neopets and generally everything else you do online.

[Melissa]

Yikes...all of that does not seem fun. Hope it doesn't happen to me!

Good luck on getting your account back.

[Morningstar]

Sock, I am glad I could be of help. I have often thought about writing an article about how to do it--because I seem to write info like this in threads every so often.

I will never forget wiping the tears off of my daughter's face when she was frozen for giving away Christmas gifts on the chat boards. I then got so mad at Neopets, I sat down and wrote a 6 page letter to them. And, her account was unfrozen one day later. So, something in that letter must have worked.

I just hate seeing anyone unfairly frozen. And, so, I have to help if I can.

I can relate, my little brother went mad when he was frozen for giving a birthday gift to my Mom. it seems that its best to mask things like this and give away in a low key manner. I know it really kills the whole cheery mood of gift giving, but it also helps protect ones self from people who are not as friendly.

I did speak to someone who was frozen for gift giving, she recieved neomail from the person who had reported her. She had been reported because the gift that the person was asking for was a Faerie Paint Brush and she was only giving away gifts of lesser cost.

It's not only that though--Being nice in general on neopets, and being generous is dangerous, because the number of scams and bad things that happen far outweigh the good. I can understand why Joe would report Sally, because it just looks so suspicious. I suppose, in the end the true idea is to never judge a book by it's cover.

The girl that reported my daughter was psycho. She was report happy and mad that she had been frozen a while back for making a "wishboard," so she was bound and determined to report anyone and everyone who was just trying to be nice. Luckily, I was in the same room when my daughter's account was frozen and was able to watch the chat boards after that. This girl was making topics just to gloat about the fact that she had gotten my daughter frozen. I copied her words exactly and showed them to Neopets. I think this helped to get my daughter's account unfrozen and this nasty girl's account frozen for false reporting. Needless to say, my daughter doesn't go on the chat boards any more--she will look at them but no posting!

[Xil]

Sock, I am glad I could be of help. I have often thought about writing an article about how to do it--because I seem to write info like this in threads every so often.

I will never forget wiping the tears off of my daughter's face when she was frozen for giving away Christmas gifts on the chat boards. I then got so mad at Neopets, I sat down and wrote a 6 page letter to them. And, her account was unfrozen one day later. So, something in that letter must have worked.

I just hate seeing anyone unfairly frozen. And, so, I have to help if I can.

I can relate, my little brother went mad when he was frozen for giving a birthday gift to my Mom. it seems that its best to mask things like this and give away in a low key manner. I know it really kills the whole cheery mood of gift giving, but it also helps protect ones self from people who are not as friendly.

I did speak to someone who was frozen for gift giving, she recieved neomail from the person who had reported her. She had been reported because the gift that the person was asking for was a Faerie Paint Brush and she was only giving away gifts of lesser cost.

It's not only that though--Being nice in general on neopets, and being generous is dangerous, because the number of scams and bad things that happen far outweigh the good. I can understand why Joe would report Sally, because it just looks so suspicious. I suppose, in the end the true idea is to never judge a book by it's cover.

The girl that reported my daughter was psycho. She was report happy and mad that she had been frozen a while back for making a "wishboard," so she was bound and determined to report anyone and everyone who was just trying to be nice. Luckily, I was in the same room when my daughter's account was frozen and was able to watch the chat boards after that. This girl was making topics just to gloat about the fact that she had gotten my daughter frozen. I copied her words exactly and showed them to Neopets. I think this helped to get my daughter's account unfrozen and this nasty girl's account frozen for false reporting. Needless to say, my daughter doesn't go on the chat boards any more--she will look at them but no posting!

Yeah, sounds psycho. o.o

it is really the whole "I was frozen, why isn't she being frozen?!" without looking at what is actually occuring. It's good that you Daughter got her account back, and you bring up another good point when it comes to being frozen for something you didn't do on the neoboards, take Screenshots, source copies and text copies. It seems overdone, but it's important to keep all these things in mind when your account is at risk. I myself, have never been frozen but my younger brother and he told me that he felt like it was a waste of two years. =(

[Shadow of Life]

Sock, I am glad I could be of help. I have often thought about writing an article about how to do it--because I seem to write info like this in threads every so often.

I will never forget wiping the tears off of my daughter's face when she was frozen for giving away Christmas gifts on the chat boards. I then got so mad at Neopets, I sat down and wrote a 6 page letter to them. And, her account was unfrozen one day later. So, something in that letter must have worked.

I just hate seeing anyone unfairly frozen. And, so, I have to help if I can.

I can relate, my little brother went mad when he was frozen for giving a birthday gift to my Mom. it seems that its best to mask things like this and give away in a low key manner. I know it really kills the whole cheery mood of gift giving, but it also helps protect ones self from people who are not as friendly.

I did speak to someone who was frozen for gift giving, she recieved neomail from the person who had reported her. She had been reported because the gift that the person was asking for was a Faerie Paint Brush and she was only giving away gifts of lesser cost.

It's not only that though--Being nice in general on neopets, and being generous is dangerous, because the number of scams and bad things that happen far outweigh the good. I can understand why Joe would report Sally, because it just looks so suspicious. I suppose, in the end the true idea is to never judge a book by it's cover.

The girl that reported my daughter was psycho. She was report happy and mad that she had been frozen a while back for making a "wishboard," so she was bound and determined to report anyone and everyone who was just trying to be nice. Luckily, I was in the same room when my daughter's account was frozen and was able to watch the chat boards after that. This girl was making topics just to gloat about the fact that she had gotten my daughter frozen. I copied her words exactly and showed them to Neopets. I think this helped to get my daughter's account unfrozen and this nasty girl's account frozen for false reporting. Needless to say, my daughter doesn't go on the chat boards any more--she will look at them but no posting!

I hate the sort of people that report on no reason. Alot of them can't except that they were wrong...

[Morningstar]

The girl that reported my daughter was psycho. She was report happy and mad that she had been frozen a while back for making a "wishboard," so she was bound and determined to report anyone and everyone who was just trying to be nice. Luckily, I was in the same room when my daughter's account was frozen and was able to watch the chat boards after that. This girl was making topics just to gloat about the fact that she had gotten my daughter frozen. I copied her words exactly and showed them to Neopets. I think this helped to get my daughter's account unfrozen and this nasty girl's account frozen for false reporting. Needless to say, my daughter doesn't go on the chat boards any more--she will look at them but no posting!

Yeah, sounds psycho. o.o

it is really the whole "I was frozen, why isn't she being frozen?!" without looking at what is actually occuring. It's good that you Daughter got her account back, and you bring up another good point when it comes to being frozen for something you didn't do on the neoboards, take Screenshots, source copies and text copies. It seems overdone, but it's important to keep all these things in mind when your account is at risk. I myself, have never been frozen but my younger brother and he told me that he felt like it was a waste of two years. =(

You hit the nail on the head. Luckily, I was right in the same room with her when it happened, because I got on the chats to scope out what had occurred. This girl was posting that my daughter deserved it because the girl had been frozen in the past--if she had been frozen, everyone else should suffer, too. My guess is she was really jealous of my daughter's account (she is a wealthy Neopian at the young age of 11).

So, I printed out everything said on the chats related to my daughter's post (lots of people were posting how sad and unfair it was). And, then I did a check to see if other people were giving away presents and later frozen. And there were lots and lots of people giving things away and not one of them was frozen for doing so. Once again, I printed out everything. I had posts of 40 other people who had given away gifts--2 of them at the exact time my daughter was frozen--and not one of them was frozen.

I gave all of this info in a extremely detailed format to Neopets--exactly what was said, who said it, the time it was posted. I think I overwhelmed them and showed them just how unfair their freezing system was.

Overkill? Maybe. (I probably wiped out a tree or two with all of the paper I used). But it got her account back a day after I sent the email. I wouldn't have done it if Neopets wasn't the most important thing to my daughter at the time and if it hadn't been so unfair!!!!

[fungi]

yea and i was frozen too, also a well developed account

This account has been FROZEN for the following reason:


You MAY have either fallen for a scam or submitted your account information to a fake login page. If you'd like information on getting your account back, please contact us by clicking here.
If you think the above reason was applied to you by mistake, please contact our support staff by clicking here. Don't forget to include your USERNAME and explain why you think your account should not have been frozen. If you DID break the rules, please do not contact us again. Your account will NOT be unfrozen and you will not get your Neopet or items returned. But, you are welcome to create a new account, as long as you follow the rules.
Remember to read our Terms and Conditions thoroughly.

I reported. They REPLIED!! Yay! But..

Hello,

Thank you for your e-mail. Unfortunately, I wasn't able to help you with the
information you provided. Before I can help you with your situation, I need you
to give me additional information to verify that this is your account. Please
send me your username, birth date, and any other information that will help to
verify that this is your account. This includes pet equipment, stocks you have
bought, active trades or auctions you have, names on your Neofriends list, etc
...

Please reply to this e-mail from the e-mail address that you used to sign up
with or, if you do not have access to that e-mail address anymore, tell us what
it was. Thanks!

If you have any other questions, don't forget to include the entire text of this
e-mail with your username clearly at the top. This will help me better address
your situation.

How sad is this?

I replied them on the same day, that's more than 2 months ago. and still no reply. i hate it.

Any ideas on chances of getting it back?

btw what's "snail mail"? email them loads of times? flood their mailbox?

Last edited by fungi on Mon Aug 09, 2004 1:02 am, edited 1 time in total.

[atomicblonde]

fungi, I combined your posts for you. Next time, please use the edit button to add to your other post.

"Snail mail" is sending a letter through the normal postal service... I wouldn't suggest spamming TNT if you really want your account back.