Tue Nov 15, 2005 3:23 am
I complained to TNT and got this reply:
Wooow an automated reply and i don't even get payed for reporting the bug.
What i wonder is how is the existence of a ghost account related to people missing items in their SDB or an item being bought but not appearing. Is the database broken? Why is it half-up then. What if this database was functioning on some major bank and someone pulled some dollars from the bank, it got substracted from the account, but the money wasn't coming (say coming out of the wall). Would it have been "oops sorry, can happen, live with it, but thanks for reporting!". Surely not.
I suppose TNT has a broken system wrt doing a rollback. If someone complains about sth being bought but not appearing they can easily check in their database log to see wether that person is lying or speaking truth. Someone who frequently lies you can just warn or freeze or whatever. Those who don't complain shouldn't get their stuff back, because investigating all these accounts is too much work. Those who do complain and speak the truth took the time to complain and detail their compliant so the other party / participant can do a bit more than just... an automated reply.
For me this was quite a loss. I'm quite new, had 166K, worked hard for that and had only about 100K afterwards. And i thought Utopia was buggy and full w/cheaters... this game is one major bug which needs a fix lol. It is that this game is kinda diverse and that i want sth different else i'd have quit right now and opened a Utopia account... sorry had to rant.
I still wonder how / what exactly got cracked on the website. I suppose someone has direct access to the database and create an entry with bogus data. Thats where i put my dubloons on. However, how that exactly is related to missing items when a page is accessed or missing item after a transaction occured (from shop) is beyond me for now.
"Thanks for bringing this issue to our attention. We are doing our best to fix it and we hope to have the matter resolved shortly. We can not compensate for losses that may have been caused by this issue, but we appreciate you letting us know about the problem!"
Wooow an automated reply and i don't even get payed for reporting the bug.
What i wonder is how is the existence of a ghost account related to people missing items in their SDB or an item being bought but not appearing. Is the database broken? Why is it half-up then. What if this database was functioning on some major bank and someone pulled some dollars from the bank, it got substracted from the account, but the money wasn't coming (say coming out of the wall). Would it have been "oops sorry, can happen, live with it, but thanks for reporting!". Surely not.
I suppose TNT has a broken system wrt doing a rollback. If someone complains about sth being bought but not appearing they can easily check in their database log to see wether that person is lying or speaking truth. Someone who frequently lies you can just warn or freeze or whatever. Those who don't complain shouldn't get their stuff back, because investigating all these accounts is too much work. Those who do complain and speak the truth took the time to complain and detail their compliant so the other party / participant can do a bit more than just... an automated reply.
For me this was quite a loss. I'm quite new, had 166K, worked hard for that and had only about 100K afterwards. And i thought Utopia was buggy and full w/cheaters... this game is one major bug which needs a fix lol. It is that this game is kinda diverse and that i want sth different else i'd have quit right now and opened a Utopia account... sorry had to rant.
I still wonder how / what exactly got cracked on the website. I suppose someone has direct access to the database and create an entry with bogus data. Thats where i put my dubloons on. However, how that exactly is related to missing items when a page is accessed or missing item after a transaction occured (from shop) is beyond me for now.
Tue Nov 15, 2005 8:38 am
Oh NO! not database errors again!
I dont wanna lose another 10k on codestones that i just bought but didnt recieve!
I dont wanna lose another 10k on codestones that i just bought but didnt recieve!
Tue Nov 15, 2005 8:47 am
I got a piece of secret lab map from a RE and when I transferred it into my shop, it disappeared
Tue Nov 15, 2005 8:52 am
Alot of people are complaining that their inventories won't load, that they've bought things, the np is going but no items ... again.
So, I can only suggest not doing anything but maybe play games. I can't even get into the academy to put my pets on my alias in training. Page just won't load.
So, I can only suggest not doing anything but maybe play games. I can't even get into the academy to put my pets on my alias in training. Page just won't load.
Tue Nov 15, 2005 8:53 am
I can't finish my esophager quest:(
Tue Nov 15, 2005 8:55 am
Right now some parts of the site get time out and such. I'm playing pyramids, and its veryyy fast. Even in Slowzilla Firefox! 
Tue Nov 15, 2005 8:59 am
I cannot see my inventory for the life of me...Argh!
Tue Nov 15, 2005 9:06 am
No pages are loading for me!!!
Tue Nov 15, 2005 9:28 am
It's gonna be the same as last year where they promise all the goodies yet but did not give out cause of Database Error..etc
They should have learnt frm last year... What is going on with this.. I still got so much to do...
They should have learnt frm last year... What is going on with this.. I still got so much to do...
Tue Nov 15, 2005 9:35 am
the only item in my inventory/sdb I care about is my scroll if I have to read alla that junk over again I WILLC RY!
Tue Nov 15, 2005 9:38 am
Sylence wrote:the only item in my inventory/sdb I care about is my scroll if I have to read alla that junk over again I WILLC RY!
You won't have to read it again - Neopian Times editorial said just go back to the riddle trap and get your 4th crystal and take it to the map room.
Tue Nov 15, 2005 9:39 am
ERROR : Query failure. Your items are safe. Please try again.
so this looks, promising?
thanks for dat info hon If I hadda read any more scrolls -twitch-
so this looks, promising?
thanks for dat info hon If I hadda read any more scrolls -twitch-
Tue Nov 15, 2005 9:43 am
I was blaming my computer for being slow...and it's actually Neopets 
I hope they fix it soon. Glitches are becoming too common around here.
I hope they fix it soon. Glitches are becoming too common around here.
Tue Nov 15, 2005 10:57 am
I tried getting a scratchcard but got nothing and the nps were deducted:(
Tue Nov 15, 2005 11:43 am
Strange that some parts don't work at all and other parts of neopets are just fine... I spend some time in the battledome and didn't notice any lag.. until I wanted to go to the healing springs and got nothing but time-outs...