A while back, I suggested we create a FAQ in order for people to refer to rather than post the same old questions in Neopets Help and the General Forum (or at least, if people do post them, we can simply refer them to the FAQ and lock the thread). When I suggested it, I was mainly thinking of stopping the constant flow of questions regarding accounts and what is allowed, what is not allowed etc.

My original suggestion was that we assemble a crack team of experts to trawl through the editorial archives and find as many references to commonly asked questions as possible then compile them into clear cut rules which we could state in our own words and link to the answer in question. My intention for the not-so-clear rules was to quote them and link to the answer in question.

But, that seemed a lot of work and it tended to put people off the idea from what I gathered from the thread. Luckily, however, some helpful wee beaver posted this on the General Chat board

http://www.neopets.com/~atheneum

Which has done all the hard-yards for us

My suggestion now is that we contact the person, ask them if its ok for us to use their page as a reference (I can’t imagine them saying no as its public info) and then using their groundwork to assemble a list of what TNT have said is alright, and what they have said isn’t. Then link to the Neopian Times Issue in question for each statement

For example, you are allowed to…

1. Collect your newbie freebie packs on side accounts [1]
2. Partake in Von Roo’s Deadly Dice on side accounts [2]

etc etc etc
The basic goal of this is to have a definitive list of every relevant thing TNT have said about the commonly asked questions and have evidence to back it up. It should (hopefully) stop the influx of common questions to both us and the Neopian Times and it’ll also make our job a lot easier in terms of finding Editorial Answers to quote to people.

So basically this post is to report the status of what’s going on (I for one think this is a great idea and would be hard pressed to be swayed on the issue of making one… save for one of the bosses stepping in and kicking sand in my face).

1. Thanks to amigurumi’s ground work, I’m happy to plug through and create the FAQ myself (unless somebody really has a burning desire to do so as well). However, to do this, I feel we need to:
   • Contact her and ask permission (as I said, can’t imagine a problem here).
   • At the very least, link to her page with one of the buttons she has created on the FAQ.
2. I can start on this as early as tomorrow, but it probably won’t be up for a while (ETA: Thursday??) due to time constraints.

And to ask two questions to all applicable parties:

1. Whether you think I should even create the FAQ.
2. If I do, should it go in General, Neopets Help or Both?
3. What topics should be covered in the FAQ.

So anyway, that’s my poorly worded (Hey, its late and I’m tired [/standard excuse]) report to satisfy Kym’s demands. Questions? Comments?